Orders are typically processed within 24 hours, after which they'll be dispatched via trusted carriers such as USPS, UPS, or FedEx. Delivery times vary depending on your location, but generally, orders arrive within 5–10 business days for the US and Canada, and approximately 7–14 days for other international destinations. You'll receive email notifications and tracking links immediately after shipment.

Absolutely! We offer free worldwide shipping on all orders. Delivery times vary depending on your location, but generally, orders arrive within 5–10 business days for the US and Canada, and approximately 7–14 days for other international destinations. You'll receive email notifications and tracking links immediately after shipment.

Yes! Once your order is dispatched, you’ll automatically receive a detailed email with a tracking number and link. You can easily follow your shipment's progress online at any time. If you encounter any issues or delays, feel free to contact our customer service for assistance.

Echi knives are highly rust-resistant due to their premium VG-10 stainless steel cladding. However, it's important to follow basic knife-care guidelines. Always hand-wash the knife with mild detergent, rinse it thoroughly, and dry it immediately after use. Proper care ensures your knife remains rust-free and in excellent condition for years to come.

Blue Steel #2 is a superior type of carbon steel that's treasured by professional chefs for its extraordinary sharpness, edge-retention, and overall durability. Echi’s master artisans in Japan forge these knives meticulously by hand, resulting in blades that stay razor-sharp up to twice as long compared to regular kitchen knives, delivering precision cuts every time.

Definitely! Echi knives can easily be maintained at home using a whetstone or ceramic honing rod. We recommend periodic sharpening to maintain the knife’s optimal cutting performance. Every Echi knife comes with simple care instructions, helping you keep your blade in perfect condition without professional assistance.

No. We strongly advise against using a dishwasher for any premium Japanese knives, including Echi. Dishwashers use high-pressure water and harsh detergents, potentially damaging the delicate edge, steel structure, and handle. Always hand-wash your knives gently with mild detergent, rinse thoroughly, and dry them immediately to preserve their quality.

We offer a 30-day money-back guarantee to ensure you're fully satisfied. If, for any reason, you’re not completely happy with your purchase, you can return the item to us within 30 days of receiving your knife. Returned knives must be in their original condition and packaging. Upon receiving and inspecting the returned item, we'll process your refund minus a $25 processing fee.

Our comprehensive 1-Year Warranty covers all manufacturing defects, such as loose or broken handles, blade defects, or unusual corrosion not caused by misuse. It does not cover damage resulting from improper use, negligence, or unauthorized modifications. If you discover any defect within one year of purchase, submit a claim through our Help Center. Approved warranty claims will receive a replacement or repair at no additional cost.

Returns: To initiate a return, email our support at support@echiknife.com within 30 days of receiving your knife. Include your order number, photos of the product condition, and the reason for return. After approval, you'll receive clear return instructions. Once the returned product is inspected, a refund (minus processing fee) will be issued within three business days.

Warranty Claims: For warranty claims, submit a detailed request through our Help Center with your order number, clear photos of the defect, and a brief description of the issue. After review, if your claim is approved, we’ll cover all repair or replacement costs and provide a prepaid shipping label to return the defective knife.